Cancellation and booking Policy – 2021/2022

For over 30 years, Island Lake has worked to accommodate your needs.  We remained as flexible as possible during this challenging past year and we will continue to put our customers first as we move forward.

Due to the Covid-19 pandemic, we have amended our Booking and Cancellation Policy for the 2021-22 season.  We are optimistic that next winter will offer a full season of skiing at Island Lake however, in the event that current travel restrictions continue, our adjusted cancellation policy makes securing your 2021-22 vacation as worry-free as possible. Island Lake is committed to providing an outstanding and safe experience for our guests and staff and will continue to do so for many years to come.

Refundable Deposits

  • A 25% deposit is due upon booking.
  • Your 2021-22 deposit is fully refundable until September 15th, 2021.

Final Payments

  • The final balance is due three months (90 days) prior to your tour arrival date.
  • After September 15th, deposits and final payments are non-refundable for reasons other than the Government-imposed travel restrictions outlined below.
  • Island Lake reserves the right to cancel unpaid bookings.

Government-Imposed COVID-19 Travel Restrictions  

International Guests

Island Lake will not collect your final payment if:

  • The Canadian border is closed to international travellers*;
  • You are unable to leave your Country of residence due to Government-imposed travel restrictions;
  • Government requires you to quarantine upon entry into Canada.
  • If Government–imposed COVID-19 travel restrictions are in place at the time of your final payment due date, we will extend your due date until three (3) days after the lifting of restrictions.
  • Within four (4) weeks prior to your trip date, if Government-imposed travel restrictions are in place we will provide you with the following options:
    • Move your entire payment, including deposit, to the 2022/23 season;
    • Receive a full refund if neither of the above options are satisfactory to you.

*If the Canadian border remains closed to international travellers Island Lake may make the decision to offer guests a refund or to move their payments to the following season at any time

Domestic Guests

Island Lake will not collect your final payment if:

  • You are unable to leave your Province of residence due to Government-imposed travel restrictions;
  • The BC Government requires you to quarantine upon entry into the Province.
  • If Government–imposed COVID-19 travel restrictions are in place at the time of your final payment due date, we will extend your due date until three (3) days after the lifting of restrictions.
  • Within four (4) weeks prior to your trip date, if Government-imposed travel restrictions are in place we will provide you with the following options:
    • Continue to hold your booking, with the option for a full refund or credit if travel restrictions remain in place at the time of your trip;
    • Move your entire payment, including deposit, to the 2022/23 season;
    • Receive a full refund if neither of the above options are satisfactory to you.

If A Guest Cancels a Trip after Final Payment

  • If a guest cancels, they may sell their tour seat to another skier, aged 19 years or older with Island Lake’s knowledge & consent.
  • If a guest cancels and Island Lake is asked to find a replacement for the seat, payments will be refunded when the seat is filled with another guest – less an administration fee of $250.00
  • If a guest or Island Lake is unable to sell their tour seat, the seat is non-refundable.

If Island Lake Cancels a Tour

  • In the event that Island Lake cancels a tour for any reason, guests have the following options:
    • Move your entire payment, including deposit, to the 2022/23 season;
    • Receive a full refund if the above option is not satisfactory to you. Refunded seats will lose their booking priority for future years.

Trip Cancellation / Interruption

  • We recommend trip cancellation and interruption insurance. For specific coverage questions, please contact our preferred provider Lifestyle Financial Insurance.
  • Except as provided in these terms and conditions, Island Lake will not provide a refund or compensation for any expenses related to your booking or trip to Island Lake, including airfare, car rentals, and accommodations.
  • Island Lake reserves the right to change this Booking and Cancellation Policy for the 2022-2023 season