Winter 2020/2021 new guest booking and cancellation policy
A 25% NON-REFUNDABLE DEPOSIT IS REQUIRED UPON BOOKING.
Full payment is due 30 days in advance of your arrival.
Island Lake has the right to cancel unpaid bookings without notice. It is highly recommended that guests purchase travel insurance to cover their travel costs.
If a Guest Cancels
Once processed, all payments are non-refundable in the event that you need to cancel. A guest may sell their tour seat to another skier, aged 19 years or older with Island Lake Lodge’s knowledge & consent, but in order for Island Lake not to charge a $250 administration fee, the guest must collect the monies directly from the replacement. Island Lake will not be involved in the transaction, other than to receive the new name and contact details.
It is highly recommended that guests purchase travel insurance to cover their travel costs.
If Island Lake Cancels
Island Lake Lodge reserves the right to cancel any ski tour up to 48 hours before the start of the tour. If Island Lake cancels a ski tour, guests will be given a full refund.
Cancellation Policy within the Final Week
The safety of our guests and staff is our number one priority. If an incoming guest is sick or exposed to someone with COVID-19, we will ask that they find a replacement or reschedule their tour. During the final week (7 days) prior to their arrival date, a guest can cancel only for a COVID-19 related necessity. Cancellations within the final week related to Covid-19 will be refunded less a $250 administration fee.