Learn how we are mitigating COVID-19 risk at the lodge
Entering our second year of operation during the COVID-19 pandemic, the health and safety of our guests and staff continues to be our top priority. Our COVID-19 safety procedures follow standards set by the Federal and Provincial Health Authorities and WorkSafeBC.
As the global pandemic continues to evolve and change, so too will our procedures. Check back often for more information as we will be updating this page regularly.
COVID-19 Information for Guests
Reservation and Pre-Arrival
§ Full payment will be processed 14 days prior to arrival and is non-refundable once processed. If you do need to change or cancel your reservation once payment has been taken, please call our reservations team to discuss and we will work to reschedule your stay.
§ If you are unwell and / or experiencing ANY symptoms of COVID-19 or have been in close contact with a symptomatic person known or suspected to have COVID-19 within 14 days of your trip, or have been directed by Public Health to self-isolate, we kindly ask that you contact us right away so we can reschedule your visit.
§ Each guest will receive communication from Island Lake prior to their arrival with information about our check in policies, services and details about the lodge and their stay.
§ Guests are encouraged to communicate any questions or requests with us prior to arrival to reduce contact between staff and guests during your stay. If there is anything you need during your stay, please feel free to call or email us and we’ll be happy to arrange a contactless transaction.
Health Assessment
§ Guests will be required to complete an online health self-assessment prior to visiting our spa or participating in a guided hike.
§ Anyone who is visibly unwell at the lodge will be immediately quarantined and not permitted to participate in any activities until cleared to do so.
§ Staff will complete a daily self-assessment prior to coming to work and they are required to stay home if unwell.
Physical Distancing
§ Guests will be asked to respect a minimum distance of 2 metres apart when not with their family unit or travel cohort.
Face Masks
§ As per the Provincial Health Order, the wearing of face masks indoor public spaces is mandatory for all persons aged 12 or older across BC.
§ Guests and therapists are required to wear a medical mask in the spa.
§ No in room housekeeping services will be provided during your stay. Additional towels and amenities are available on request and staff can arrange a contactless delivery.
§ Personal Protective Equipment will be worn by all housekeeping staff and changed after use in each guest room.
Public Spaces
§ Sanitation and hand washing stations have been installed in key public areas throughout the property.
§ Increased frequency of cleaning and disinfecting especially on high touch point areas.
§ Single serve tea and coffee facilities are available in the common areas of each lodge.
§ The saunas will not be available for use.
§ Tables have been placed with adequate spacing between in accordance with provincial requirements.
§ We ask that guests please refrain from mingling with other tables.
§ Guest are required to be seated when consuming food or liquor indoors.
§ Increased hygiene protocols for all staff including hand sanitizing between all touch points and increased hand washing.
§ Increased frequency of cleaning for both the front and back of house.
Spa
§ Spa guests will be asked to complete an online health questionnaire that will be sent to them approximately 48 hours prior to their treatment.
§ All spa practitioners and guests are required to wear a medical mask in the spa and during their treatments.
§ The spa facility will be thoroughly disinfected before and after each treatment.
Weddings and Events
§ We are happy to be able to offer wedding packages. Please contact us for details.
Checkout
§ Keys may be left in the room or the key box in the lobby for check out and will be disinfected prior to their next use. You will be emailed a copy of your final bill.
Hiking and Canoe Rental
§ Our hiking trails are open to the public. Guided hikes can be booked (minimum 7 days advance notice is required).
§ All guests that book a guided hike will be required to complete an online health questionnaire before their hike.
§ Guides and hiking guests will maintain 2 metres distancing at all times.
§ Although we recommend that every guest bring their own hand hygiene kit the guide will carry and provide sanitizer to guests during meals or other rest stops.
§ Canoe rentals are available from the Tamarack Lodge front desk. Canoe paddles and life jackets will be disinfected by staff after they are returned.
§ Guests participating in guided hiking or canoe rental will be asked to complete our waiver.
